Working with Vocabulary page 31

EX 4

1. Assist.

2. Suggest.

3. Check my records.

4. Lost in the post.

EX 5

1. 

a. The prices on the invoice are too high. Ther must be an error.

b. The prices on this invoice are incorrect.

3. 

a. You sent us the wrong item.

b. I hadn' ordered the item you sent us.

4. 

a. We'll replace the tablet at our expense.

b. We'll pay for replacing the tablet.

6. 

a. This keyboard has got a defect, so it will have to be replaced.

b. This keyboard will have to be replaced because there'ssomething wrong with it.

Ex 6

1. Refund.

2. Compensation.

3. Faulty part.

4. Losing business.

5. Making a noise.

6. Doesn't fit.

Ex 7

1. Customer relations representative

2. Customer relations representative

3. Customer

4. Customer relations representative

5. Customer

6. Customer relations representative

7. Customer

8. Customer

Ex 8

1. Return.

2. Under warranty.

3. Refused.

4. Compensation.

5. Refund.

6. Make a claim.

Vocabulary builder

 Departments

Account departament: Departament bancari

Customer relations department: Departament de relacions

Human resources department: Departament de recursos humans

IT manteince department: Departament de manteniment

Sales and marketing department: Departament de vendes i marketing

Customer Services

Charge: Cobrar

Complaint: Queixar-se

Customer number: Número per defecte

Damaged: Danyat

Discuss it: Discussió

Enquiry: Petició

Hold the line: Estar en linea

Opening times: Hora d'obertura

Overcharge: Cobrar de mes

Quote: Pressupost

Satisfied: Satisfet

Shipping date: DIa d'enviament

Complaints

Assist=Assistir

At our expense=A costa nostra

Check my records=Revisar el historial

Compensation=Compensació

Credited our account=Carregat al nostre compte

Defect=Defecte

Doesn't fit=No encaixa

Error=Error

Faulty Party=Part defectuosa

Losing buisiness=Negoci perdut

Lost in the post=Paquet perdut

Make a claim=Fer un reclam

Making noise=Fer soroll

Missing part= Part faltant

Refund=Reembols

Refuse=Rechazar

Return=Retornar

Suggest: Sugerir

The wrong item: El producte equivocat

Under waranty: En garantia

Extra

Broken=Trencat

Customer satisfection=Satisfacció del client

Disappointed=Decepcionat

Displeased=Desconforme

Dissatisfaction=Insatisfacció

Feedback=Opinió

File a lawsuit=Archivar

Financial director=Director financer

Inappropiate=Inapropiat

Lose buiseness=Perdre un negoci

Managing director=Director general

Research and development department=Departament de desenvolupament i cerca

Treatment=Tracte

Customer service

A: Good morning, Compuset helpline. Melanie speaking. How may i help you?

B: Hello, it's Dave Smith here from CopyShop. Can you tell me if you've got any of the X300 RAM chipsin stock?

A: Have you got the item number, please?

B: Yes, it's 15480.

A: Just a moment, Mr Smith, I'll just check for you. Please stay on the line.

B: Sure.

A: Thank you for waiting. Yes, we've got 10 of those in stock.

B: Great. I'll come in later this week.

A: Can I help you with anything else today?

B: Yes. Unfortunately, we had a problem with the latest software update you sold us.

A: Oh, I'm sorry to hear that, Mr Smith. I'll put you through to a support technician.

TRADUCCIÓ

A: Bon dia, Compuset assistència en linea. Estàs parlant amb Melanie. Com et puc ajudar? 

B: Hola, sóc Dave Smith de CopyShop. Me pots dir si teniu alguna memoria RAM X300? 

A: Tens el numero del producte, siusplau? 

B: Si, es 15480.

A: Un moment, Mr Smith, ho comprobare. Per favor quedat en linea.

B: Clar.

A: Gracies per esperar. Si, tenim 10 de aquests en estoc.

B: Be. Vindre mes tard aquesta setmana.

A: Puc ajudar te amb alguna cosa mes avui?

B: Si. Per desgracia, hem tingut un problema amb l'ultima actualitzacio de pgrogramari que ens has venut.

A: Oh, sento escoltar aixo, Sr Smith. Et posare en contacte amb un tecnic de suport.

Unit 6 Vocabulary

PHONE CALLS

As soon as possible: El avans posible 

Avoid: Evitar

Be careful: Ves amb compte

Calller: Trucador

Contact: Contacte

Dial a number: Marca un número

Engaged: Ocupada

Extension number: Número d'extensió

No reply: Sense resposta

On the line: En linia

Professional: Professional

Put you through: Passar una trucada

Remind: Recordar

Repeat: Repetir

Ring back: Torna a trucar

Speak up: Parlar alt

State: Anomenar

Wrong number: Número incorrecte

ANSWERING CALLS AND TAKING MESSAGES

Cut off: Tallar la trucada

Deal with: Tractar amb

Expect: Esperar

Hang up: Penjar

In a meeting: En una reunió

Interrupt: Interrompre

Leave a message: Deixa un missatge

Line is busy: La línia està ocupada

On holiday: De vacances 

Out of the office: Fora de l'oficina

Out of town: Fora de la ciutat

Put you on hold: Posar en espera

Return your call: Retorna la trucada

Spell that: Deletreja això

Take a message: Agafar un missatge

Take down: Anotar

Transfer: Transferència

Unavailable: No disponible

Urgent: Urgent

EXTRA

Bad connection: Mala connexió

Call back: Torna a trucar

Calling on behalf of: Trucant en nom de

Clearly: Clarament

End a converstion: Finalitzar una conversa

Get through: Comunicar-se

Interference: Interferència

Line is free: La línia és lliure

Offer assistence: Oferir assistència

Speak a little more slowly: Parla una mica més lentament

Take a call: Agafar una trucada

Voicemail: Correu de veu

Would you mind...?: Et faria res...?

Pag24 Dialogue

 A: Good morning, Compuset helpline. Melanie speaking. How may i help you?

B: Hello, it's Dave Smith here from CopyShop. Can you tell me if you've got any of the X300 RAM chipsin stock?

A: Have you got the item number, please?

B: Yes, it's 15480.

A: Just a moment, Mr Smith, I'll just check for you. Please stay on the line.

B: Sure.

A: Thank you for waiting. Yes, we've got 10 of those in stock.

B: Great. I'll come in later this week.

A: Can I help you with anything else today?

B: Yes. Unfortunately, we had a problem with the latest software update you sold us.

A: Oh, I'm sorry to hear that, Mr Smith. I'll put you through to a support technician.

TRADUCCIÓ

A: Bon dia, Compuset assistència en linea. Estàs parlant amb Melanie. Com et puc ajudar? 

B: Hola, sóc Dave Smith de CopyShop. Me pots dir si teniu alguna memoria RAM X300? 

A: Tens el numero del producte, siusplau? 

B: Si, es 15480.

A: Un moment, Mr Smith, ho comprobare. Per favor quedat en linea.

B: Clar.

A: Gracies per esperar. Si, tenim 10 de aquests en estoc.

B: Be. Vindre mes tard aquesta setmana.

A: Puc ajudar te amb alguna cosa mes avui?

B: Si. Per desgracia, hem tingut un problema amb l'ultima actualitzacio de pgrogramari que ens has venut.

A: Oh, sento escoltar aixo, Sr Smith. Et posare en contacte amb un tecnic de suport.

Giving directions

Starting Point: Mercadona

Destination: Lidl

First of all you gotta go straigh to your left and at the end of the street, turn right and go full straight until you arrive to your destination.

Unit 5 Vocabulary Builder

TROUBLESHOOTING :

Control panel: Panell de control

Loose connection: Perdua de conexio

Mute box: Icona te silenciar

No signal message: Sense senyal

Power button: Boto de encendre

Volume control: Control de volum

VERBS:

Freeze: Congelar

Log off: Desconectar

Make sure: Estar segur

Press and hold: Apretar i mantendre

Reconnect: Reconectar

Reinstall: Reinstalar

Reopen: tornar a obrir

Replace: Remplaçar

Restart: Reiniciar

Shut down: Tancar

TROUBLESHOOTING:

Anti-virus software: Anti virus software

Back up:Copia de seguritat

Follow instructions: Instruccions

Lose: Perdua

Password: Contrasenya

Recover: Recuperar

PLACES AROUND TOWN:

Airport: Aeroport

Department store: Grans magatzems

Entrance: Entrada

Exit: Sortida

Factory: Fabrica

Ground floor: Planta baixa

Library: Llibreria

Lift: Ascensor

Off-site: Fora de lloc

On-site: Al lloc

Post office: Oficina de correus

Reception: Recepcio

Shopping center: Cente comercial

Sports center: Centre esportiu

Stairs: Escales

Train station: Estació de tren

DIRECTIONS:

At the end of the corridor: Al final del passadis

Go straight: Segueix recte

On your left / right: A la teva esquerra or dreta

Opposite: Contrari

Turn left / right: Gira a la esquerra o dreta

EXTRA!:

Assist: Assistir

At the traffic lights: En el semaforo

Breakdown: Desglossar

Corrupt files: Arxius corruptes

Cross the road: Creuar la carretera

Debugging: Depuracio

Diagnose: Diagnostic

Maintenance: Manteniment

Manual: Manual

Performance: Rendiment

Problem solving: Solucionar problemes

Recovery: Recuperar

Reset: Reiniciar

Take the first left / right: Agafar la esquerra o dreta