Working with Vocabulary page 31

EX 4

1. Assist.

2. Suggest.

3. Check my records.

4. Lost in the post.

EX 5

1. 

a. The prices on the invoice are too high. Ther must be an error.

b. The prices on this invoice are incorrect.

3. 

a. You sent us the wrong item.

b. I hadn' ordered the item you sent us.

4. 

a. We'll replace the tablet at our expense.

b. We'll pay for replacing the tablet.

6. 

a. This keyboard has got a defect, so it will have to be replaced.

b. This keyboard will have to be replaced because there'ssomething wrong with it.

Ex 6

1. Refund.

2. Compensation.

3. Faulty part.

4. Losing business.

5. Making a noise.

6. Doesn't fit.

Ex 7

1. Customer relations representative

2. Customer relations representative

3. Customer

4. Customer relations representative

5. Customer

6. Customer relations representative

7. Customer

8. Customer

Ex 8

1. Return.

2. Under warranty.

3. Refused.

4. Compensation.

5. Refund.

6. Make a claim.